University of Twente Student Theses
Redesign IT Organisational Structure: Case study of Centre for Data and Informatics Infrastructure (CDII), Ministry of Communication and Informatics Republic of Indonesia
Karimah, Fania Rahmanawati (2019) Redesign IT Organisational Structure: Case study of Centre for Data and Informatics Infrastructure (CDII), Ministry of Communication and Informatics Republic of Indonesia.
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| Abstract: | Every organisation needs information technology (IT) to support many activities and handling its business processes and ideally, an institution formed an IT organisational structure to manage it. The Centre for Data and Informatics Infrastructure (CDII) is a work unit within the Ministry of Communication and Informatics of Indonesia (MCI), which manages IT services in the organisation. However, the present structure of CDII was created in the past, in order to address the needs of the day. This structure does not optimally address the current needs of MCI Consequently, it would be better to align the structure and functions of CDII to the IT processes and the business goals of MCI. This would allow to optimise resources and IT investment and provide services effectively and efficiently. For this reason, comprehensive analysis to create an ideal organisational structure for CDII is needed. In the preliminary study, we look at the underlying theory of IT Governance in order to create a strategy for this project, and we conduct a literature review to determine the suitable framework. COBIT 5 framework is selected because it gives practical guidelines and it is widely known among practitioners. An additional reason for this choice is that COBIT is widely used among government organisations in Indonesia. The result show that for assessment of current condition, from 37 COBIT 5 domain processes, there are only six COBIT 5 domain processes (16%) included in the CDII organisational structure. A proposed model for CDII is created based on analysis of COBIT 5 processes, CDII process framework, and feedback from CDII management. This model would have two divisions under CDII: a division of IT Planning and Development that focus on planning, building and monitoring processes and a division of Operational and IT Service Management for building and running activities. Under each division there are three sub-divisions that support IT related activities in organisation. The new structure is better able to accommodate COBIT 5 processes for governance of enterprise IT compare to the previous structure. |
| Item Type: | Essay (Master) |
| Clients: | Ministry of Communication and Informatics Republic of Indonesia, Jakarta, Indonesia |
| Faculty: | EEMCS: Electrical Engineering, Mathematics and Computer Science |
| Subject: | 54 computer science |
| Programme: | Business Information Technology MSc (60025) |
| Link to this item: | https://purl.utwente.nl/essays/77207 |
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