University of Twente Student Theses

Co-design approach : a collective design method for improving working efficiency and satisfaction in user support design processes : an empirical study based on three comparison groups simulating a real-world quick start guide design process

Pu, Leiying (2019) Co-design approach : a collective design method for improving working efficiency and satisfaction in user support design processes : an empirical study based on three comparison groups simulating a real-world quick start guide design process.

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Abstract:	Purpose: To analyse the effect of the co-design approach on working efficiency and satisfaction; from empirical studies; in the context of user support design processes; from the views of design teams and individuals. Method: A qualitative study based on empirical experiments was conducted. Under a simulated design environment, three comparison groups were set up for cross-comparison. 21 university students were arranged in nine groups with assigned roles completing a real design task. The qualitative data from observation and interviews were analysed. Results: The differences in time completing tasks and team satisfaction remained significantly different between general groups and co-design groups. Co-design groups designed products more efficiently with closer user involvement and more integrated intra-team cooperation and perceived higher satisfaction with the design process, teamwork and team structure. Individually, participants from co-design groups were more satisfied with their product than general groups. The results for personal working efficiency and satisfaction vary for each role. The ‘users’ and ‘experts’ perceived higher individual working efficiency and satisfaction than ‘technical writers’. Conclusion: Co-design improves the working efficiency of design teams. It provides a more satisfying design process in the context of user support design. New insights from the study add to the benefits and risks of adopting the approach in practice. As an exploratory starting point, this study provides new empirical support for co-design research. Needs for generalising the effects in other contexts of designing user support is suggested for future studies.
Item Type:	Essay (Master)
Faculty:	BMS: Behavioural, Management and Social Sciences
Subject:	05 communication studies, 50 technical science in general, 54 computer science, 58 process technology, 70 social sciences in general
Programme:	Communication Studies MSc (60713)
Link to this item:	https://purl.utwente.nl/essays/79455
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