University of Twente Student Theses
Supply Chain Promise of Spare Parts
Veldhuis, S.A. (2015) Supply Chain Promise of Spare Parts.
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| Abstract: | Within this research an answer is given to the question: ‘How can the service, with regard to the replenishment of spare parts, be improved and priced by means of a differentiation of customer demand?’ This research is conducted within Thales-Hengelo and focused on the Navy market. Interviews are held within Thales-Hengelo, Royal Netherlands Navy and Thales Transportation Systems. It showed that demand for Line Replaceable Units, Shop Replaceable Units, Preventive Spare Parts and Overhaul Spare Parts can be anticipated on. Therefore, it is able to proactive optimize the logistics supply chain for these categories of customer demand. Demand for Components, Specials and Emergency Requests cannot be anticipated on. Therefore, a different approach was needed for these categories of customer demand. Based on the proposed improvements, a supply chain promise is formulated per category of customer demand. |
| Item Type: | Essay (Master) |
| Clients: | Thales, Hengelo, Netherlands |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/67738 |
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