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Only for the money?: motives for introducing shared services in government organizations

Paagman, Arnaud (2012) Only for the money?: motives for introducing shared services in government organizations.

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Abstract:The aim of this research is to gain understanding of the meaning of shared services and possible motives for introducing shared services in government organizations. We review and clarify definitions of shared services and derive a definition applicable for the government context. Based on extent analyses of the literature using content-analyses procedures, we present an empirically grounded research framework of motives for introducing shared services. This framework is validated in 16 interviews with shared services experts from New Zealand and Dutch government organizations. Our literature analyses suggest that cost reductions are a major motive for introducing shared services. However, experts are skeptical about government organizations being able to achieve cost reductions from shared services initiatives. As organizations realize the difficulties in reducing costs, other motives for using shared services increase in significance. Alternative motives such as improvement of service delivery and consistency, exchange of internal capabilities and better access to external resources show the relevance for government organizations to introduce shared services.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Information Technology MSc (60025)
Link to this item:https://purl.utwente.nl/essays/62028
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